Helpful guidance for new and existing patients - from what to expect at your first visit, to looking after anxious patients, to what to do in a dental emergency.
Your first visit is designed to help you feel relaxed while we get a complete understanding of your oral health. We take our time, listen to your concerns, and carry out a thorough dental health analysis so your care begins with clarity and confidence.
Afterwards, we’ll talk you through the findings in a clear, supportive way - helping you understand your oral health and the options available, so you can make informed decisions.
You’ll receive a written estimate and a detailed treatment plan tailored specifically to your needs. This ensures complete transparency and gives you a clear roadmap for your dental journey.
We understand that many people feel anxious about visiting the dentist. Dental phobias are incredibly common, and we take them seriously.
Our team is committed to creating a calm, supportive environment where you can feel at ease from the moment you arrive. We take the time to listen, explain each step clearly, and move at a pace that feels right for you. Whether your anxiety is mild or more severe, we will always do everything we can to help you feel relaxed, reassured and fully cared for.
At Dromore Dental, we respect your time - and we prepare carefully for every visit. When you book an appointment, our surgery is set up specifically for you, with all required materials, lab work, and equipment ready in advance.
Most appointments last 30–60 minutes, and appointments may be longer depending on the complexity of the procedure. Because this time is reserved exclusively for you, we kindly ask that you attend as scheduled or give us plenty of notice if you are unable to come.
Missed appointments or late cancellations may result in a charge, as the reserved time cannot be offered to another patient at short notice.
If you cannot make an appointment, we kindly ask for at least 48 hours’ notice.
This allows us to offer your appointment to someone on our cancellation list or a patient who is in pain and needs to be seen urgently.
If you do not cancel with sufficient notice, or if you fail to attend your appointment, we reserve the right to withhold future appointments or apply a re appointment fee. We do, however, understand that genuine personal emergencies can occur, and in such cases, we may waive the charge where appropriate.
Practical advice for common dental problems. If in doubt, always contact the practice - and in a serious emergency, attend your local A&E.
If you have toothache without facial swelling, you can take over the counter pain relief. Always follow the pharmacist’s advice and let them know about any medical conditions (e.g., asthma, stomach ulcers) or medications you take. Avoid very hot, cold, or hard foods, as these can worsen the pain. Contact your dentist to arrange treatment.
Facial swelling usually indicates an infection or abscess and needs prompt dental attention. If the swelling is severe, or you feel unwell, have a temperature, or the swelling affects your swallowing or breathing, go straight to your local casualty department or out of hours dental clinic.
Keep all pieces safely - they may be repairable. Your dentist may need to take an impression and send the denture to the laboratory for repair.
If the socket is gently oozing, place a firm, clean pad (gauze or a folded handkerchief) over the area and bite down for 15–20 minutes. If bleeding is heavy or doesn’t stop, apply pressure as above and attend A&E or an emergency dental clinic.
If the break is due to a fall or trauma and you’re worried about other injuries, go straight to hospital casualty. If it happened while eating or due to a lost filling, the tooth may feel sharp or sensitive. Avoid foods and drinks that worsen discomfort. Temporary filling material from a pharmacy can help protect the tooth until you see your dentist.
For out of hours arrangements, please call T: 028 9269 2557.
We will always do our best to see genuine dental emergencies within 24 hours. If you need urgent care, please telephone the practice first thing in the morning so we can arrange an appropriate appointment.
During weekends, and public holidays, we participate in the Emergency Dental Clinic, ensuring that patients can still access essential care when the practice is closed.
This service is for genuine emergencies only, such as:
If you normally pay for your dental treatment, please be aware that there is a charge at this clinic.
Arrange a consultation and our friendly team will talk you through your options.
